This Refund and Cancellation Policy applies to all digital products, downloads, video trainings, templates, and digital resources (collectively, the "Products") sold by Schmetterlink LLC, doing business as The Other Way ("Company," "we," "us," or "our") via our website and Stripe checkout links.
1. DIGITAL PRODUCT NATURE & NO-REFUND POLICY
Due to the immediate access, downloadable format, and irrevocable nature of digital goods, all sales are final and non-refundable once access or delivery has been initiated.
By completing your purchase at checkout:
- You expressly request immediate access to the digital content.
- You acknowledge that once download credentials, file access, or digital delivery links are sent to your provided email address or accessed via our portal, you waive any statutory right of withdrawal or cooling-off period to the fullest extent permitted by applicable law.
- You agree that change of mind, lack of time to review materials, or personal financial changes do not qualify for a refund.
2. ACCESS GUARANTEE & TECHNICAL SUPPORT
We guarantee delivery of access to the purchased digital content. If you experience technical difficulties, file corruption, or delivery errors preventing access:
- Email customer support at hello@wearetheotherway.com within 7 calendar days of purchase.
- Include your full name, the email address used at checkout, your transaction ID, and a brief description of the issue (with screenshots if applicable).
- Our team will verify system logs and provide updated access links, replacement downloads, or technical assistance within 24 to 48 business hours.
Technical support requests do not constitute grounds for a payment refund unless we are demonstrably unable to provide access to the purchased material.
3. DUPLICATE OR ERRONEOUS CHARGES
If you believe your payment card was charged multiple times due to a checkout transmission glitch or double click:
- Notify us at hello@wearetheotherway.com within 14 calendar days of the transaction date.
- Upon verification that duplicate orders were placed for identical content using the same credentials, we will immediately process a full refund for the duplicate transaction back to the original payment method.
- Bank processing times for returned funds generally take between 5 to 10 business days, depending on your financial institution.
4. DISPUTE RESOLUTION & CHARGEBACK POLICY
You agree that before initiating a dispute or chargeback with your bank, credit card company, or financial institution:
- You will contact us at hello@wearetheotherway.com to attempt to resolve the issue directly.
- Submitting an unauthorized, fraudulent, or false chargeback claim (e.g., claiming "Product Not Received" when server delivery and access logs confirm delivery) constitutes a breach of our Terms of Service.
In the event of an unjustified chargeback:
- We reserve the right to submit our delivery confirmation logs, IP access records, timestamp verifications, and your agreed-upon checkout terms directly to Stripe and the card-issuing bank.
- Your access to all current and future Company products, platforms, and updates will be permanently revoked.
- We reserve the right to report fraudulent disputes to anti-fraud registries and pursue recovery for disputed funds along with associated chargeback administration fees.
5. TAXES AND PROCESSING FEES
Where applicable by law, sales taxes, Value Added Tax (VAT), or goods and services taxes calculated at checkout are collected and remitted to statutory authorities. In the rare event an administrative refund is granted, transaction processing fees and non-recoverable tax portions may be deducted where permitted by statutory rules.
6. CONTACT & BUSINESS VERIFICATION
For any questions regarding this policy or technical questions concerning your order, contact our support desk:
- Legal Entity Name: Schmetterlink LLC d/b/a The Other Way
- Customer Support Email: hello@wearetheotherway.com
- Physical Business Address: 30 N Gould St. STE R Sheridan, WY 82801
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM UTC+8